This policy outlines how we handle your personal information when you access or use our website, mobile app, or any of our services (collectively referred to as the “App”). It also explains your rights in relation to the personal data we collect and how you can exercise those rights.
Personal data refers to any information that can identify you as an individual, either directly or indirectly. This doesn’t include data that has been anonymized and can no longer be linked back to you.
1. Who We Are
Taptap Send operates as a group of affiliated companies (listed below), which we collectively refer to as “Taptap Send.” Our main focus is providing international money transfer services, along with other offerings depending on where you’re located, through our mobile app (the “Services”).
The specific Taptap Send entity responsible for delivering the Service to you will also be in charge of managing your personal data. You’ll be informed of which company you’re dealing with at the time you sign up or begin using a Service, as it varies based on your country or region.
When we use terms like “Taptap Send,” “we,” “our,” or “us,” we’re referring to the specific Taptap Send company that is responsible for handling your personal information. In many regions, this company is considered the “data controller” — the organization that determines how and why your personal data is processed. When we say “you,” we’re referring to anyone who visits our website, uses our app, or accesses our services.
This Privacy Policy is global in scope, which means it applies to customers and users of Taptap Send across all supported countries and regions. While we mention data protection laws throughout this document, the specific laws that apply to you depend on which Taptap Send entity you’re engaging with. Relevant privacy and data protection regulations may include, but are not limited to, the UK GDPR, the EU GDPR, Dubai DIFC Data Protection Law 2020, the UK Privacy and Electronic Communications Regulations 2011, the EU e-Privacy Directive, Australia’s Privacy Act 1988 (Cth), and other applicable legislation.
Taptap Send Data Protection Authorities by Country/Region
| Country/Region | Taptap Send Entity | Contact Information | Relevant Data Protection Authority |
| European Union (EU) | Taptap Send Belgium S.A. | Phone: +32 460 20 73 09 Address and company details available upon request | Belgian Data Protection Authority www.dataprotectionauthority.be See all EU data protection authorities: EDPB Members |
| United Kingdom (UK) | Taptap Send UK Limited | Phone: +44 808 168 7707 Address and company details available upon request | Information Commissioner’s Office (ICO) www.ico.org.uk ICO Registration No.: ZA282361 |
| United States (US) | Taptap Send Payments Co. | Phone: +1 833 916 0670 Address and company details available upon request Federal Trade Commission (FTC) | Federal Trade Commission (FTC) www.ftc.gov |
| Canada | Taptap Send Payments Canada Inc. | Phone: +1 833 916 0670 Address and company details available upon request | Office of the Privacy Commissioner of Canada (OPC) www.priv.gc.ca/en |
| United Arab Emirates (UAE) | Taptap Send (DIFC) Limited | Phone: +971 800 03 212 18 Address and company details available upon request | DIFC Data Protection Commissioner www.difc.ae |
| Australia | Taptap Send Australia Pty Ltd | Contact Number: +61 8 6029 4747 Adress: 10th Floor, 68 Pitt Street, Sydney, New South Wales 2000, Australia | Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au |
2. Contacting Us About Privacy
If you have questions about how we handle your personal data, would like to understand your privacy rights, or wish to make a request regarding your information, feel free to reach out to us at: privacy@http://taptapsends.com
Data Protection Officer (DPO) Contact Information
| Your Location | DPO Contact Details |
| UK, US, Canada, or Europe | Our appointed Data Protection Officer is Evalian Limited. You can reach them through the following channels: Email: [email protected] Website: www.evalian.co.uk Address: West Lodge, Leylands Business Park, Colden Common, Hampshire, SO21 1TH, United Kingdom |
| UAE or Australia | We’ve designated a Data Protection Officer to help ensure we meet our privacy obligations. For any questions about how we handle or safeguard your data, please contact: Email: [email protected] |
use, process, store and protect your personal data by emailing us at privacy@http://taptapsends.com
3.What Personal Data We Collect and Where It Comes From
The majority of the personal information we handle comes directly from you. This section outlines the types of data we gather, how we obtain it, and why it’s important.
Collecting and using personal data is essential for delivering our services effectively and securely. It allows us to protect your transactions, enhance the safety of online payments, and minimize risks such as fraud, money laundering, and other illegal activities.
How We Collect and Use Your Personal Data
| Source of Information | Details of Information Collected |
| When You Interact with Us Directly (e.g., during registration, using services, sending messages, entering contests, or contacting support) | – Full name, address, date and place of birth – Email and phone number – Device information (e.g., device ID) – Employment details and income – Proof of residence – Official ID documents (passport, government-issued ID), along with your image (photo or video) for ID verification – Tax ID numbers (e.g., Social Security Number or similar, if needed) – Conversation history, including recorded calls and chat transcripts – IP address and location data – Device settings like language and time zone – Transaction information (e.g., recipient, purpose of transfer) – Payment method details (encrypted bank or card info) – Credit scores and consumer report data |
| When You Use Our App or Website | – Transfer data (amount, date/time, currency used, exchange rate, recipient, message, payment method, and device used) – Technical data such as login credentials, browser type/version, time zone, plugin versions, OS, and platform – Usage data: navigation paths (URLs), time spent on pages, click behavior, errors, and browsing patterns – Optional data: • Location data via GPS if enabled • Contact information from your device, if granted access |
| From Third-Party Platforms and Services (e.g., App Store, Google Play, social media apps) | – Info shared through third-party apps (e.g., name, user ID, profile picture, location, email, device/browser ID) – These platforms are governed by their own privacy policies and terms |
| From Our International Partners | – Information tied to certain phone numbers (e.g., names) provided by service partners in recipient countries |
| From Public Social Media Profiles | – Publicly accessible data from certain social platforms used for compliance checks such as anti-money laundering or sanctions screening |
| From Publicly Available Records | – Identity and contact details obtained from online registries, government databases, or business directories, used for verifying identity under legal requirements |
| Information We Generate Internally | – Profiles or insights developed by analyzing the data we hold, helping us improve services, ensure compliance, and better protect your account |
Processing Data Beyond App Users
Due to the nature of our Services, we may handle personal information not just from users of the App but also from others—such as individuals who receive payments or those who reach out with questions or complaints.
4. Age Restrictions
Our Services are only intended for individuals aged 18 and above. If we learn that someone under 18 is using our Services, we will take appropriate steps to stop processing their data and inform them accordingly.
5. Handling Sensitive Personal Information
In specific situations, we may need to collect and process sensitive personal data, such as biometric information, in order to meet regulatory requirements like anti-money laundering obligations. Depending on your country, other types of information might also be considered sensitive. We take special care to protect this data appropriately. By using our Services, you agree that we may collect and process this type of information where needed.
6. Legal Grounds for Using Your Data
We are required to have a valid reason under applicable law to collect and use your personal data. Depending on your location, we rely on several legal bases:
Fulfilling a Contract: We use your data to provide the Services you’ve requested and to meet the terms of our agreement with you. For sensitive types of data like biometric information, we may also rely on grounds such as public interest (e.g. preventing illegal activity).
Legal Compliance: Certain laws, such as those relating to taxes or anti-money laundering, require us to collect and store specific personal data.
Legitimate Interests: Sometimes, we use your information because it helps us run and improve our Services in a way that doesn’t override your rights or freedoms.
Consent: In some cases, we’ll ask for your permission to collect and process your data.
By using our Services, you give your express consent for us to access, store, and process your personal data in order to provide payment and e-money services.
7. Reasons We Use Your Personal Information
We collect and handle your personal data for several important reasons:
To Deliver Our Services
Manage our relationship with you and fulfill our contract.
Complete and verify payments and transfers.
Use your contact list (with permission) to help you connect with recipients and reduce errors.
Manage user profiles and keep records.
Offer customer support (we may record calls and chats to ensure quality and assist with training).
Improve and personalize your experience on our App or website using usage data and analytics.
To Maintain and Improve Service Performance
Track and assess how our App and website are used for better design and performance.
Conduct analysis, fix technical issues, run diagnostics, and perform research to support platform functionality.
To Comply with Legal Requirements
Verify your identity and keep your information up to date.
Meet obligations under financial crime laws (e.g., AML, CTF, and sanctions).
Handle legal claims and data access requests.
Adhere to applicable regulatory requirements.
To Detect and Prevent Fraud or Misuse
Monitor and investigate potential fraud or illegal activity.
Confirm your eligibility to use our Services and mitigate account-related risks.
To Stay in Touch with You
Communicate important updates or changes to our Services.
Handle your questions, feedback, or complaints.
To Offer Tailored Services and Marketing
Develop and improve products and services.
Conduct marketing and customer research to refine our offerings.
Run events, competitions, and special promotions.
Provide you with updates, promotional materials, or relevant news—sometimes in partnership with other businesses.
Deliver personalized advertising.
8. Who We Share Your Personal Data With
Given the nature of our services, we sometimes need to share your personal data with certain third parties. We do not sell your personal data, unless allowed in the event of a business transfer (see Section 19).
Taptap Send group companies: We may share your data with other entities within our group to help deliver our services to you.
Payment recipients: When you send money, we share necessary personal data (e.g. your name or IBAN) with the recipient or the provider handling your payment method.
Third-party service providers: We work with external providers who support our operations, including:
IT, payment, and logistics providers;
Identity verification and background screening providers (who may use your data to run checks through credit bureaus, official databases, and fraud prevention agencies);
Banking and financial institutions and payment networks;
Analytics and search engine service providers;
Legal and professional advisors;
Customer support platforms and chatbot services;
Messaging and communication service providers.
Authorized third parties: If you authorize a third party to access your information, we will share data with them. Their use of your data is governed by their own privacy policies and any agreements you have with them.
Legal obligations: We may disclose personal data to government authorities, courts, regulators, or law enforcement when required by law or necessary to protect our rights or comply with legal processes.
Marketing and analytics partners: We may share limited data (including with companies like Google) to display relevant ads and measure ad effectiveness. Your consent allows us to do this.
Brand ambassadors: If we work with brand ambassadors to promote our Services, we may share data with them so they can communicate marketing messages to you. This also happens only with your consent.
9. International Transfers of Your Data
As we operate globally, your personal information may be transferred outside your country to locations such as the United Kingdom, United States, Europe, and other countries where our partners or vendors are based.
These transfers are necessary to provide our Services—for example, to process transactions or provide customer support. When we move your data to a country that doesn’t offer the same level of data protection as your home country, we make sure proper safeguards are in place. This could include signed contracts with strict data protection clauses.
By using our services and submitting your personal data, you agree to this transfer and any related processing.
10. Marketing and Communication Preferences
Where legally allowed, we may use your contact details to send you promotional content via email, phone calls, SMS, WhatsApp, push notifications, social media, or similar channels. These communications may include product updates, offers, competitions, and company news.
You can opt out of receiving marketing communications at any time:
Follow the instructions provided in the messages (e.g., “unsubscribe” in emails or replying “STOP” to SMS messages — standard messaging rates may apply).
Contact us directly to update your preferences.
Once we receive your request, we will remove you from marketing communications as quickly as possible, and always within one month or earlier if required by law.
We may occasionally contact you again to confirm your preferences or renew your consent.
Note: If you opt out of marketing, you may still receive important service messages (e.g., about your account or transactions).
Authentication via SMS:
To ensure your account is secure, we use SMS to send a verification code when you sign up. Message and data rates may apply. By entering your mobile number, you confirm that you own the number and agree to our terms and policies, including this Privacy Policy. For help, contact: [email protected].
11. External Website Links
Our website may include links to external websites, which will be clearly marked. Please note we do not control these sites and are not responsible for how they handle your personal information. We recommend reviewing the privacy policies of any third-party websites you visit.
12. Cookies and Tracking Technologies
Cookies are small text files stored on your computer or mobile device that help customize your experience on our website and app.
We use cookies and similar tracking tools to:
Understand how you interact with our site and app;
Remember your preferences;
Improve your experience;
Help with marketing and analytics.
Details about the specific cookies we use and what data they collect can be found in our full Cookies Policy.
Let me know if you’d like me to summarize these sections further, convert this into a formal privacy policy format, or continue rewriting the next sections!
Cookies
Essential Cookies
Within the App, we use cookies for authentication services, such as 3DS and other payment verification products that involve a WebView. These cookies ensure the correct language is displayed within the WebView and help facilitate the proper redirection from the WebView to the banking institution’s site and back to the App.
Analytics Cookies
On our website, we use Google Analytics and Mixpanel SDK to monitor basic website visitor data and track how the website functions. These cookies help us ensure that the site is running smoothly and provide insights into user interactions.
Personalization Cookies
For both our website and App, we use Zendesk cookies. These cookies allow us to determine your preferred language to display translated FAQs appropriately.
Marketing Cookies
In the App, we use AppsFlyer SDK cookies to manage and track our referral program.
We only collect essential cookies that are necessary for the operation of the website or App. By continuing to use our website or App, you consent to the use of these cookies.
You can modify your cookie preferences via the ‘cookie settings’ menu. Adjusting your cookie settings may restrict access to some features of the website or App.
13. Automated Decision-Making
We use automated systems to verify that your application and use of our Services meet our required standards. This includes verifying your identity and detecting fraudulent or illegal activities. These systems may automatically reject your application, block a suspicious login attempt, or close your account if something appears irregular. If this happens, you will be notified, and you’ll have the opportunity to challenge the decision by providing more information or appealing through a manual review process.
If you believe an automated process has affected you negatively, please reach out to us at [email protected].
14. Data Retention
We generally retain your personal data for up to ten years after our business relationship with your ends, or for a period required by local regulations and best practices, such as tax laws or other legal obligations.
In some cases, we may retain data for longer periods based on our legitimate business interests. As a regulated financial service provider, we are legally required to keep certain data beyond the end of our relationship with you. After this retention period, we will only access or process your data if absolutely necessary. If your data is no longer required by law, it will be deleted or anonymized.
We take all necessary steps to ensure your personal data is deleted or anonymized when required by law or regulations.
15. Data Security
We implement appropriate technical and physical security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. We use industry-standard encryption methods, like Transport Layer Security (TLS), for payment transactions.
While we strive to keep your data safe, please be aware that no online transmission method, including email, is 100% secure. We cannot guarantee complete security but ensure we take reasonable precautions to protect your data.
All information you provide is stored on our secure servers. You are responsible for maintaining the confidentiality of any passwords we provide to you. Please do not share your password or use it for other accounts.
We limit access to your personal data to authorized personnel who need it to perform their job duties. If third parties are involved, they will only process your data according to our instructions and are bound by confidentiality agreements.
16. Data Protection Rights
Data protection laws grant various rights regarding how organizations handle your personal data.
If you wish to exercise any of these rights, you can submit a written request to [email protected]. For security purposes, we may require you to verify your identity before processing your request.
Please note that your ability to exercise these rights may depend on specific circumstances. In certain cases, we might not be able to fulfill your request (for example, if we have a valid reason to retain the data or if the right does not apply to the specific data we hold). If you object to the use of personal data that is essential for us to provide our Services, we may need to close your account, as we would no longer be able to provide the Services.
It may take up to one month to respond to or implement your request, depending on the nature of your request.
Rights in the United Kingdom and European Union:
Right to Be Informed: You have the right to know what personal data we collect, how we use it, the purpose of its processing, the legal basis for processing, with whom we share it, and how long we retain it. Our Privacy Policy provides this information.
Right to Access Data: You have the right to request a copy of the personal data we hold about you (this is called a “Subject Access Request”).
Right to Rectification: You have the right to correct any inaccurate or incomplete information we hold about you. You can also update your information in the App.
Right to Erasure: You can request the deletion of your personal data if it is no longer necessary for the purpose it was collected for, or if we no longer need it to fulfill legal obligations or legitimate interests.
Right to Restrict Processing: You can ask us to stop processing your personal data, including for marketing purposes.
Right to Object: You have the right to object to the processing of your personal data. If our legal basis for processing is “legitimate interests,” you may object, but we will assess whether your rights override our interests.
Right to Portability: You can request that we transfer your personal data to you or to another company.
Rights in Canada:
Right to Be Informed: You have the right to know what personal data we collect, how we use it, and the purpose for which we process your data when you give us consent. This is outlined in our Privacy Policy.
Right to Access Data: You have the right to be informed about the existence and use of your personal data and to receive a copy of the data we hold.
Right to Rectification: You have the right to request corrections to any incomplete or inaccurate information we hold about you. You can also update your data in the App.
Right to Object: You have the right to object to the processing of your personal data when our legal basis for processing is consent.Rights in the United Arab Emirates:
Right of Access: Upon request, we will provide you with information about whether we hold your personal data. We will also provide a copy of your personal data free of charge.
Right of Rectification: You can request to review, update, or delete your personal data to ensure accuracy. Updates can also be made within the App.
Right to Erasure: You can request that we delete your personal data if it is no longer required for the original purpose or for legal obligations.
Right to Not Be Subject to Automated Decision-Making: You have the right to opt out of automated decisions based on profiling that significantly affect you.
Right to Restrict or Object to Processing: You can ask us not to process your personal data, especially if the processing is based on legitimate interests, public authority tasks, or direct marketing.
Right to Data Portability: You can request a copy of your personal data, including transaction history. This can be downloaded in a machine-readable format from the App.
Non-Discrimination: You have the right to not be discriminated against for exercising any of the above rights.
US State Privacy Rights:
If you reside in one of the following states, we comply with the relevant state privacy laws:
California: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Colorado: Colorado Privacy Act (CPA)
Connecticut: Senate Bill 6 for Personal Data Privacy (CTDPA)
Utah: Senate Bill 227 for the Consumer Privacy Act (UCPA)
Virginia: Consumer Data Protection Act (CDPA)
Residents of these states have the following rights regarding their personal data:
Right to Be Informed: We are required to inform you about how we use your Personal Information. This is done through our Privacy Policy, which includes details about the categories of data we collect, purposes for use, retention periods, third-party sharing, and more.
Right to Access: You have the right to request confirmation on whether we are processing your personal data and access it. Specifically, you can inquire about the categories of personal data we have collected, the sources of that data, the purposes for processing, and any third parties we share it with.
Right to Rectification: You have the right to request corrections to any inaccurate personal data we hold about you.
Right to Erasure: You can ask us to delete your personal data, although we may retain certain information for regulatory compliance.
Right to Data Portability: You can request a copy of your personal data, including transaction history, in a machine-readable format for transfer to another service.
Right to Opt-Out: You can opt-out of personal data processing for the following purposes:
Targeted advertising
Sale of personal information (where applicable)
Do Not Sell My Personal Information: We do not sell personal data, and we do not knowingly sell data of individuals under the age of 16.
Right to Not Be Subject to Automated Decision-Making: You have the right to opt out of profiling and automated decisions that produce legal or similarly significant effects.
Additional Rights in California: You can request that we limit the use of sensitive personal data to only what is necessary to perform our services.
Additional Rights in Virginia: You have the right to appeal a refusal if we deny your request to exercise your rights.
Notice for Texas Residents: If you have a complaint, please contact the consumer assistance division of Taptap Send at 833-916-0670. If unresolved, you can direct your complaint to the Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554, or www.dob.texas.gov.
Australia:
Right to Open and Transparent Management of Your Personal Data: You have the right to understand what personal data we collect, how we use it, and the purpose for its use. This information is explained in our Privacy Policy.
Right to Access Personal Data: You are entitled to request a copy of or access to the personal data we hold about you.
Right to Seek Correction: You can request corrections for any personal data we hold that is incomplete, outdated, inaccurate, misleading, or irrelevant. Additionally, you can update your personal data directly within the App.
17. Concerns and Complaints
We understand that you may have concerns or complaints regarding this Privacy Policy or how we process your personal data. If you would like to raise a concern or file a complaint, please contact us by emailing [email protected] with the full details of your issue. We will investigate your complaint within a reasonable timeframe based on its complexity and provide you with a response outlining the results of our investigation, along with any actions taken or planned to resolve the matter.
In some cases, we may need to consult with other parties to address your complaint. We will maintain records of your complaint and its resolution. If you’re dissatisfied with how we’ve handled your personal data or any requests you’ve made regarding your rights, you can escalate your complaint using the contact details provided below.
| Region | How to Make a Complaint |
| EU | The lead EU supervisory authority is the Belgium Authority. You can submit a complaint via this [link]. For other countries within the European Economic Area, a list of supervisory authorities can be found [here]. |
| UK | You can submit a complaint directly to the UK Information Commissioner’s Office (ICO) via this [link]. |
| US | If you have concerns about our use of your personal data, you can make a complaint to the Attorney General of your State or Territory of residence. |
| Canada | If you are based in Canada, you can contact the Office of the Privacy Commissioner via this [link]. A list of supervisory authorities in different provinces can also be found [here]. |
| UAE | For privacy complaints in Dubai DIFC, you can contact the Commissioner whose details are available [here]. |
| Australia | If you are based in Australia, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) [here]. |
Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, industry standards, and how we handle personal data. Any updates will be published on this webpage. We encourage you to check this page regularly to stay informed of any changes.for more detail click herehttp://taptapsends.com
19. What happens if our business undergoes a change of ownership?
In the event that our business is expanded, reduced, or sold, personal data that you have provided may be transferred if it is relevant to the part of the business being transferred. The new owner or controlling party will be authorized to use your data only for the purposes for which it was initially collected.
1. For instance, in Australia, we are required or permitted to collect personal data under various laws, including the Privacy Act, Corporations Act, Anti-Money Laundering and Counter-Terrorism Financing Act, Australian Securities and Investments Commission Act, Autonomous Sanctions Act, Surveillance Devices Act, Telecommunications (Interception and Access) Act, Spam Act, Income Tax Assessment Acts, and other tax-related regulations.